Conversational AI
ChatCoreConversational AI for your website or app, trained on your business.
ChatCore is a conversational AI assistant that sits on your site or inside your product, answers from your own content rather than from general knowledge, and can actually do things — look up an order, move a booking, start a return.
The problem
Most chatbots make the experience worse
People have been trained by bad chatbots to hunt for the button that reaches a human. The old ones only recognised phrases somebody thought of in advance; the new ones will cheerfully invent a refund policy you do not offer.
Meanwhile your team answers the same forty questions every day, and the customer who asks at eleven at night waits until morning for an answer that takes nine seconds to give.
A question goes in.A resolution comes out.
What it does
What the conversational AI does
Answers from your content, not the internet
Grounded in your product pages, policies and help articles, so the reply matches what your site says and what your team would have told them.
Does things rather than describing them
Where is my order, change my booking, start a return, do you deliver to this postcode — answered by looking it up, not by explaining how the customer could look it up themselves.
Knows when to fetch a person
You define the topics it must never handle alone. When it hands over, the human arrives with the transcript and the account already open, so nobody has to start again.
Tells you what people keep asking
The conversations become a record of what customers cannot find on your site, which is usually the cheapest product research you will ever get.
How it works
How the assistant is built
Train it on what you have already written
Your site, help centre, policies and product data. Where the source material contradicts itself — and it will — that surfaces at this stage, which is worth the exercise on its own.
Set the boundaries
What it must not promise, what it must never guess at, the tone it takes and the topics that go straight to a person. Agreed before launch rather than discovered afterwards.
Connect the actions
Order lookup, bookings, account details — the handful of things that turn it from an FAQ page into something that actually resolves the query.
Put a person behind it
Live handover into your existing helpdesk, carrying the conversation across, so the assistant can afford to be cautious.
Where it fits
Where customers ask before they buy
Software and SaaS support
Absorb the setup and how-do-I questions that fill the queue, and escalate genuine bugs with the context already attached.
Retail and e-commerce
Pre-sales questions at the moment of hesitation — sizing, stock, delivery, returns — answered while the customer is still on the page.
Universities and colleges
Applicants asking about entry requirements, deadlines and fees at all hours, through the weeks when the admissions inbox is unmanageable.
Membership and appointment businesses
Opening hours, class times, joining terms and cancellations, dealt with without anybody having to ring.
What you get
An assistant your team can stand behind
An assistant embedded in your site or app
Matched to your design, on the pages you choose, and working properly on a phone.
Grounding in your own content
A defined set of sources and a refresh routine, so it stops answering from a page you deleted three months ago.
A route to your team
Connected to the helpdesk your team already uses, passing the transcript across with the customer.
Handover and a support window
Documentation, a walkthrough, and a tuning period spent reading real conversations — which is where most of the improvement comes from.
Often built alongside
- KnowledgeCoreEnterprise RAG
When the answers live in long documents rather than web pages, KnowledgeCore does the retrieval that keeps the assistant honest.
- VoiceFlowVoice AI agents
The same assistant and the same answers, on the phone, for the customers who would rather ring than type.
Tell us what your customers keep asking.
The questions that fill your inbox, and what you would want an assistant to be able to do about them. If conversational AI is the right answer we will tell you how we would ground it — and if your help centre simply needs rewriting, we will tell you that.